Portfolio
I start each project with an active listening and design thinking approach in every sense and step of the process. Paying attention to what the client says, user feedback, engineering teams, design peers, user data, brand guidelines, industry standards, and more. I strive to maintain high standards of quality throughout the whole lifespan of a project, from inception to implementation.
Ultimately, I love making a positive impact in people, through delightful experiences that makes them smile.
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Billie Jean King Cup App
Windows Application for the BJK Cup finals where coaches and players will be able to see a match dashboard and other information about the tournament. Link will open in a new tab.
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ProtectedMicrosoft 365 customer support tool
Next-generation web tool used by customer support ambassadors to handle, follow up, and resolve tickets created by Microsoft 365 enterprise and consumer customers.
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Microsoft Store - Point of Sale
Design of POS system for the Microsoft Stores, including slate experience and mobile phone implementation.
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Coming soonNPS monitoring tool
Platform that allows to monitor and evaluate NPS and other signals, resulting in customer success metrics and actionable insights for Microsoft 365 products and experiences, with powerful tools that help users understand behaviors and changes.
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Microsoft Store - Store Portal
SharePoint-based internal communication platform where over 3,700 store associates and the corporate team perform daily operations. Focused on social capabilities, revised taxonomy & IA, and a compelling design focused on targeted content.
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Microsoft Tech Community
Growing online community where over 325K IT pros, developers, and cloud fans share best practices, product news and roadmaps, and MS events.
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ProtectedDigital Experiences Platform
Platform to enable the Microsoft 365 team to drive field and partner readiness, generate demand, and accelerate sales and usage with customers. It allows to launch demos, labs, and immersion experiences; also lets facilitators schedule events. Design also includes the admin and content management side.
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XAML Controls Gallery
Native app that demonstrates all of the XAML and Windows UI library controls available to make a Fluent Windows 10 app.
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Coming soonAI support tool
Platform that manages AI data and rules that feed Microsoft 365 customer support engines.
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ProtectedBusiness Value Program
Product tools that support onboarding of all Office 365 Enterprise customers and allow sellers to show the value of Microsoft offerings.
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Sales dashboard
Mobile application prototype to visualize sales, traffic, and conversion rate data of a retail store. App allows leadership, merchants, store managers, and other teams to make informed decisions and see trends.