I start each project with an active listening and design thinking approach in every sense and step of the process. Paying attention to what the client says, user feedback, engineering teams, design peers, user data, brand guidelines, industry standards, and more. I strive to maintain high standards of quality throughout the whole lifespan of a project, from inception to implementation.
Ultimately, I love making a positive impact in people, through delightful experiences that makes them smile.
Microsoft Store - Point of Sale
Design of POS system for the Microsoft Stores, including slate experience and mobile phone implementation.
Microsoft Store - Store Portal
SharePoint-based internal communication platform where over 3,700 store associates and the corporate team perform daily operations. Focused on social capabilities, revised taxonomy & IA, and a compelling design focused on targeted content.
Mobile application prototype to visualize sales, traffic, and conversion rate data of a retail store. App allows leadership, merchants, store managers, and other teams to make informed decisions and see trends.
Microsoft Tech Community
Growing online community where over 325K IT pros, developers, and cloud fans share best practices, product news and roadmaps, and MS events.
XAML Controls Gallery
Native app that demonstrates all of the XAML and Windows UI library controls available to make a Fluent Windows 10 app.
Microsoft 365 customer support tool
Next-generation web tool used by customer support ambassadors to handle, follow up, and resolve tickets created by Microsoft 365 enterprise and consumer customers.
AI support tool
Platform that manages AI data and rules that feed Microsoft 365 customer support engines.
Business Value Program
Product tools that support onboarding of all Office 365 Enterprise customers and allow sellers to show the value of Microsoft offerings.
Digital Experiences Platform
Platform to enable the Microsoft 365 team to drive field and partner readiness, generate demand, and accelerate sales and usage with customers. It allows to launch demos, labs, and immersion experiences; also lets facilitators schedule events. Design also includes the admin and content management side.